At Nightingales Nursing Care, your privacy is our priority. We are committed to protecting all personal and sensitive information you provide, in accordance with the Australian Privacy Principles (APPs) and the National Disability Insurance Scheme (NDIS) requirements. This policy explains how we collect, use, store, and protect your information, and your rights regarding that information.
To provide safe and effective services, we collect a range of personal and sensitive information, including:
- Full name, date of birth, address, phone number, and email
- NDIS number, plan details, and funding management type
- Health and medical information relevant to your care
- Emergency contact, next of kin, and support coordinator details
- Service preferences, care needs, and consent forms
This information helps us tailor services to your needs and ensures we meet our legal and care obligations.
We use your information for the following purposes:
- To deliver NDIS-funded support and care services based on your care plan
- To communicate with you, your family, and other authorised individuals
- To manage bookings, service delivery, and billing
- To comply with NDIS Quality and Safeguards Commission requirements
- To improve our services through feedback and quality assurance processes
We will always seek your consent before using your information for purposes outside of your care.
We use physical, electronic, and administrative safeguards to ensure your information is secure:
- Secure data systems and password-protected digital files
- Locked filing cabinets and controlled office access
- Staff training in confidentiality and data protection
- Regular audits to ensure privacy compliance
Only authorised staff involved in your care can access your personal information.
We do not share your personal information unless:
- You have given written consent
- It is necessary to deliver services with allied health professionals or medical providers
- It is required by law, such as reporting to the NDIS Commission
- There is a serious risk to your health or safety or that of others
We will always inform you if your information needs to be shared beyond your care team.
You have the right to:
- Access your personal information at any time
- Request corrections or updates if your information is incorrect or outdated
To make a request, please contact us using the details below. We will respond promptly and ensure your request is handled confidentially.
Nightingales Nursing Care may update this Privacy Policy from time to time. Any changes will be posted on our website. We encourage you to review this policy regularly.
If you have any questions, concerns, or wish to make a privacy-related request:
Phone: 049 324 8672
Email: info@nightingalesnursingcare.com.au
Address: Springfield Lakes QLD 4300
